{"id":81,"date":"2012-08-13T10:38:29","date_gmt":"2012-08-13T17:38:29","guid":{"rendered":"http:\/\/epicorious.digitalcardboard.com\/?p=81"},"modified":"2012-08-13T10:38:29","modified_gmt":"2012-08-13T17:38:29","slug":"epicor-9-phone-support-menu-tree-updated-aug-2012","status":"publish","type":"post","link":"https:\/\/digitalcardboard.com\/blog\/2012\/08\/13\/epicor-9-phone-support-menu-tree-updated-aug-2012\/","title":{"rendered":"Epicor 9 Phone Support Menu Tree (Updated Aug 2012)"},"content":{"rendered":"<p>We&#8217;re now using Epicor 9.05, and I&#8217;ve noticed that the phone tree has been updated slightly since last year. Sorry to you folks running on Vantage\/Vista, but if someone wants to submit a phone tree for the 8.03 product, I&#8217;d be happy to put it up. So this is up to date as of August 13, 2012.<\/p>\n<p>There&#8217;s been a few small changes in the sub-menus. <a title=\"Epicor 9 and Vista\/Vantage 8 Phone Support Menu Tree\" href=\"http:\/\/epicorious.digitalcardboard.com\/2011\/10\/epicor-9-and-vistavantage-8-phone-support-menu-tree\/\">Refer to the old menus<\/a> if you really want to compare.<\/p>\n<h2>Common Options<\/h2>\n<ul>\n<li><strong>* (star, asterisk)<\/strong>\u00a0\u2013 return to the main menu from a sub-menu<\/li>\n<li><strong># (pound, hash)<\/strong>\u00a0\u2013 repeat options on the main menu<\/li>\n<li><strong>0<\/strong>\u00a0\u2013 repeat options on a sub-menu<\/li>\n<li>You can also leave a message for support after any of the menus.<\/li>\n<\/ul>\n<h1>Epicor 9<\/h1>\n<ul>\n<li>\u00a0<strong>4 \u2013 System Down Issue<\/strong>\u00a0(No users can login into your live environment or completely unable to use the software)<\/li>\n<li><strong>1 \u2013\u00a0Production issue\/Application Support<\/strong>\n<ul>\n<li><strong>1<\/strong>\u00a0\u2013\u00a0Sales Processing Modules \u2013 Orders, RMAs, Security, Shipping and Receiving, MES, and CRM<\/li>\n<li><strong>2<\/strong>\u00a0\u2013\u00a0Production Processing Modules \u2013 Quoting, Engineering and Jobs, Purchasing, Inventory, Quality Assurance, Advanced Inventory Management, and Advanced Materials Management<\/li>\n<li><strong>3<\/strong>\u00a0\u2013\u00a0Advanced Production Modules \u2013 Product Configurator, Scheduling, Advanced Planning and Scheduling, and MRP<\/li>\n<li><strong>4<\/strong>\u00a0\u2013 PLM (Product Lifecycle Management)<\/li>\n<li><strong>5<\/strong>\u00a0\u2013 IQS or Advanced Quality Modules<\/li>\n<\/ul>\n<\/li>\n<li><strong>2 \u2013 Financial Issue<\/strong>\n<ul>\n<li><strong>1<\/strong>\u00a0\u2013\u00a0Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL)<\/li>\n<li><strong>2<\/strong>\u00a0\u2013\u00a0Cost Accounting, WIP Reconciliation, Capture Post Process, and Epicor Payroll<\/li>\n<li><strong>3<\/strong>\u00a0\u2013\u00a0Add-On Modules \u2013 Open4 and Payroll and Human Resources<\/li>\n<\/ul>\n<\/li>\n<li><strong>3 \u2013 Technical Issue<\/strong>\n<ul>\n<li><strong>1<\/strong>\u00a0\u2013\u00a0Installation, Upgrade, or Database Performance Issues<\/li>\n<li><strong>2<\/strong>\u00a0\u2013\u00a0Crystal Reports or ODBC Assistance<\/li>\n<li><strong>3<\/strong>\u00a0\u2013\u00a0Tools \u2013 Sonic, Customer Connect, Mobile Connect, or Sales Connect<\/li>\n<li><strong>4<\/strong>\u00a0\u2013\u00a0Customization, Personalization, Dashboards, and BAQs<\/li>\n<li><strong>5<\/strong>\u00a0\u2013\u00a0Third-Party \u2013 Service Connect, Corview, PLM, FRX, Open4, APM, and others<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re now using Epicor 9.05, and I&#8217;ve noticed that the phone tree has been updated slightly since last year. Sorry to you folks running on Vantage\/Vista, but if someone wants to submit a phone tree for the 8.03 product, I&#8217;d be happy to put it up. So this is up to date as of August [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-81","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/digitalcardboard.com\/blog\/wp-json\/wp\/v2\/posts\/81","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitalcardboard.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/digitalcardboard.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/digitalcardboard.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/digitalcardboard.com\/blog\/wp-json\/wp\/v2\/comments?post=81"}],"version-history":[{"count":0,"href":"https:\/\/digitalcardboard.com\/blog\/wp-json\/wp\/v2\/posts\/81\/revisions"}],"wp:attachment":[{"href":"https:\/\/digitalcardboard.com\/blog\/wp-json\/wp\/v2\/media?parent=81"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/digitalcardboard.com\/blog\/wp-json\/wp\/v2\/categories?post=81"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/digitalcardboard.com\/blog\/wp-json\/wp\/v2\/tags?post=81"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}